BEYOND DIGITAL
From self-service options to the implementation of Artificial Intelligence – we reveal the latest trends shaping the future of customer service.
In the case of our digitization project for VOICE, a number of challenges became apparent in advance: the demands of top CIOs, the tight budget of an association, and the time constraints of annual billing at the beginning of the year. In summary: It had to be good, fast and cheap – and CEYOND delivered!
In this exciting expert interview, Martin tells us why knowledge management is the foundation of goal-oriented internal communication and leadership and how you can also use it efficiently in your own company. With his many years of experience as a management consultant and his specialized know-how in various industries and areas, such as IT, automotive, communication, sales, and finance, he provides valuable insights into efficient and effective knowledge management.
The usage of a consistent, intuitive, and customer-friendly software can essentially help to simplify the different work processes within a company. However, this alone is not enough to simplify the daily work. It also requires smart features that make more efficient working possible. For this very reason, we have summarized 5 features of Zoho Projects 7 in the following story that will make your daily working life a lot easier.
The time input for the maintenance of databanks is enormous. Therefore many companies often give up on personal salutation, because their data sources don’t offer any information about their gender. We have come up with a solution for this exact problem: The Auto Gender and Salutation Detection Extension.
As a highly competent wealth advisor, MEHRWERT & CO GmbH brings the invidual increase in value for each client to light. In the summer of 2020, the company turned to CEYOND GmbH. The goal was to gain additional value for its own company by using the professional CRM system Zoho.
Under strict Corona measures the CIO event of the decade could take place. The CIO OF THE DECADE Award brought the best IT managers in German-speaking countries on stage! Christoph Schmutz, CIO of the CEYOND Group, was chosen as one of the proud winners in the community voting.
The digital revolution has arrived! In this informative video, Alexander and Fabian from CEYOND explain how easy SME digitalization works and what funding is available for it. Learn how to switch to a digital and modern company structure and automate lead generation.
As experts for digital marketing, consulting, and IT services, CEYOND Group took Seestadt Apotheke by the hand and supported them with all tips and tricks on digital marketing for pharmacies. Thanks to the strategically set measures, there was a real boom in new followers…!
On June 25th a CEYOND webinar on the subject of “Pharmacy 4.0” was successfully held! In packed one and a half hours, the participants – pharmacists, marketing managers and employees of various health care institutions – received a well-founded introduction into the world of online advertising, followed by the opportunity to answer open questions in the plenum.
On June 25th a CEYOND webinar on the subject of “Pharmacy 4.0” was successfully held! In packed one and a half hours, the participants – pharmacists, marketing managers and employees of various health care institutions – received a well-founded introduction into the world of online advertising, followed by the opportunity to answer open questions in the plenum.
With Zoho, you’ve chosen a great product. However, choosing the right implementation and support partner is the deciding factor in how much you will be able to leverage Zoho’s standard potential and how much you will be allowed to customize and automate on top of that.
Futurebuilt GmbH aims to support companies in the digital transformation and digitization of their business processes. In order to pursue this vision in the best possible way, the consulting company turned to CEYOND GmbH in the summer of 2020.
Despite the first loosening of the anti-Corona measures in Austria, it is clear that the fight against the COVID-19 virus will continue. Companies of all types and sizes are severely affected and have been faced with considerable organisational and technical challenges since the outbreak of the epidemic. Zoho One comes to the rescue and offers an unique and powerful all-in-one solution that makes the management of companies easy even in difficult times.
Are you looking for a suitable CRM? Let us show you why you should choose Zoho and make the best choice for your business. These arguments will convince you.
Leadership styles change over time – this can be said with certainty. In the 1980s, for example, the focus was on optimization through lean processes. The 1990s were dominated by CEOs with strong sales and marketing backgrounds, which was particularly evident in the then rapidly developing telecommunications industry. Growth and investments were the main focus. This was followed by the need for consolidation and streamlining, so that the controllers took over from 2000 onwards.
We at CEYOND agree: A company is not successful if it is only good in one particular area, but if all areas and processes mesh like Swiss clockwork and interact optimally. Digitization creates many opportunities in this regard. But at the same time, it also requires a new composition of the movement.
You want to (further) develop the strategy of your company but you don’t quite know where to start? We have summarized the 3 most important steps for you!
Eine gute Strategie allein ist nicht viel wert – sie muss auch umgesetzt werden! Nach der Erarbeitung von Vision, Strategie und Mission ist es von entscheidender Bedeutung die festgelegten Ziele mit Maßnahmen zu hinterlegen. Nur so kann eine Zielerreichung ermöglicht und gewährleistet werden. Mit den CEYOND-Tipps gelingt das in Zukunft auch Ihnen!
CX solutions are increasingly being used to enhance the customer journey and improve the customer experience. But how exactly does this work and will they replace previous CRM systems and marketing technologies (martech)?
In a corporate environment, the strategy process of an internal service provider is exposed to several influencing factors. This results in far greater complexity for strategy development. The Shared Service Center plays a central and important role in this process.
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