Customer Experience

The New Face of Digital Customer Experience

From self-service options to the implementation of Artificial Intelligence – we reveal the latest trends shaping the future of customer service.

Economization through process optimization in purchasing

Optimization of spending volume apart from raw material purchasing- a challenging project! The magic word is purchasing optimization. By merging different organizations and optimizing the procurement process, annual savings of 20 Million Euros were achieved.

What is a customer experience platform?

CX solutions are increasingly being used to enhance the customer journey and improve the customer experience. But how exactly does this work and will they replace previous CRM systems and marketing technologies (martech)?