The New Face of Digital Customer Experience
From self-service options to the implementation of Artificial Intelligence – we reveal the latest trends shaping the future of customer service.
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© 2021 CEYOND
BEYOND DIGITAL
From self-service options to the implementation of Artificial Intelligence – we reveal the latest trends shaping the future of customer service.
Optimization of spending volume apart from raw material purchasing- a challenging project! The magic word is purchasing optimization. By merging different organizations and optimizing the procurement process, annual savings of 20 Million Euros were achieved.
CX solutions are increasingly being used to enhance the customer journey and improve the customer experience. But how exactly does this work and will they replace previous CRM systems and marketing technologies (martech)?
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© 2021 CEYOND