Discover how Artificial Intelligence is transforming the way companies interact with customers. From faster responses to personalized solutions – learn how AI is reshaping the CX landscape. Join us on a journey through innovation, challenges, and the future of customer experience.

From the cloud revolution to the growing importance of corporate values and the increasing role of Artificial Intelligence—these developments are transforming how companies operate and stay successful.

From self-service options to the implementation of Artificial Intelligence – we reveal the latest trends shaping the future of customer service.

The time input for the maintenance of databanks is enormous. Therefore many companies often give up on personal salutation, because their data sources don’t offer any information about their gender. We have come up with a solution for this exact problem: The Auto Gender and Salutation Detection Extension.

We all know it. That one keyword, that keeps coming up: Brand strategy. But why is this term pushed so much, and why do companies from all around the world attach such great importance to the creation of their brand strategy? We asked our Communications Consultant Martin Hehemann.

You’ve finally finished your studies and you’re off to CEYOND. But what are the obstacles? What is the digital marketing team like? Is onboarding going smoothly despite Corona? I answer all these questions as a “newbie” in the following blog post.

The digital revolution has arrived! In this informative video, Alexander and Fabian from CEYOND explain how easy SME digitalization works and what funding is available for it. Learn how to switch to a digital and modern company structure and automate lead generation.

As experts for digital marketing, consulting, and IT services, CEYOND Group took Seestadt Apotheke by the hand and supported them with all tips and tricks on digital marketing for pharmacies. Thanks to the strategically set measures, there was a real boom in new followers…!

On June 25th a CEYOND webinar on the subject of "Pharmacy 4.0" was successfully held! In packed one and a half hours, the participants - pharmacists, marketing managers and employees of various health care institutions - received a well-founded introduction into the world of online advertising, followed by the opportunity to answer open questions in the plenum.

On June 25th a CEYOND webinar on the subject of "Pharmacy 4.0" was successfully held! In packed one and a half hours, the participants - pharmacists, marketing managers and employees of various health care institutions - received a well-founded introduction into the world of online advertising, followed by the opportunity to answer open questions in the plenum.

On June 25th a CEYOND webinar on the subject of "Pharmacy 4.0" was successfully held! In packed one and a half hours, the participants - pharmacists, marketing managers and employees of various health care institutions - received a well-founded introduction into the world of online advertising, followed by the opportunity to answer open questions in the plenum.

To give a clear answer to the question about Google search ads on your own brand in advance: Yes, brand bidding on your own brand always makes sense! But why actually?

To give a clear answer to the question about Google search ads on your own brand in advance: Yes, brand bidding on your own brand always makes sense! But why actually?

Despite the first loosening of the anti-Corona measures in Austria, it is clear that the fight against the COVID-19 virus will continue. Companies of all types and sizes are severely affected and have been faced with considerable organisational and technical challenges since the outbreak of the epidemic. Zoho One comes to the rescue and offers an unique and powerful all-in-one solution that makes the management of companies easy even in difficult times.

Like many other companies, CEYOND is currently running entirely in its home office. Video calls are an integral part of telework. But who does not know it - the call is due and the apartment is not tidy, laundry is piling up in the background or neglected potted plants throw a bad light on the owner? Our tip: Snap Camera!

Customer satisfaction - probably the most important quality feature of a company. Of course, many entrepreneurs claim that the source of their success is a high-quality service or a great product, because this is what drives customers to buy. We at CEYOND are of a different opinion, because our flagship are the customers themselves. For this reason it is very important for us that our clients are more than just satisfied. CEYOND's latest customer satisfaction analysis confirms this and shows: Our customers love us.

Customer satisfaction - probably the most important quality feature of a company. Of course, many entrepreneurs claim that the source of their success is a high-quality service or a great product, because this is what drives customers to buy. We at CEYOND are of a different opinion, because our flagship are the customers themselves. For this reason it is very important for us that our clients are more than just satisfied. CEYOND's latest customer satisfaction analysis confirms this and shows: Our customers love us.

Customer satisfaction - probably the most important quality feature of a company. Of course, many entrepreneurs claim that the source of their success is a high-quality service or a great product, because this is what drives customers to buy. We at CEYOND are of a different opinion, because our flagship are the customers themselves. For this reason it is very important for us that our clients are more than just satisfied. CEYOND's latest customer satisfaction analysis confirms this and shows: Our customers love us.

CX solutions are increasingly being used to enhance the customer journey and improve the customer experience. But how exactly does this work and will they replace previous CRM systems and marketing technologies (martech)?

Market analyses not only serve to compare services and providers, but also to detect trends and identify potential in the respective functions. They are thus an essential component for strategy development as well as for resource planning and allocation.